FREQUENTLY ASKED QUESTIONS
Does the system have a warranty? Yes. RainDrop will cover all component parts of the system for 12 months. RainDrop will replace a faulty or broken part at no charge to ensure the system is working as intended.
Shouldn’t the system be installed underground? Not necessarily. New evidence shows that a properly designed system, with the appropriate tubing, installed on top of the ground can be more effective than a below ground system. Running the MCSIII above ground imitates a slow and constant rainfall and allows the soil to be restored to a more natural state. Will this offer the same results as piers or piles? Soil moisture control and traditional repair methods, such as piers and piles, are two schools of thought – Methodology - How Foundation Moisture Control Works (See Blog entry for more details). Piers and piles are used to literally lift a home to create levelness. When installed properly, piers or piles can be effective for a period of time in a select area. However, this repair method offers no continued maintenance, and can be very costly and invasive. Can I turn the system off? Yes. However, RainDrop recommends that the system be left on at all times to ensure optimal and even moisture, but realizes there may be unforeseen events. The system timer is equipped with an easy ON/OFF button. Should I leave the system on year round? Yes. Creating consistent moisture levels during all seasons is important to the success of the system. RainDrop will recommend a seasonal schedule for your location. In the event of extreme winter weather, the Instruction Guide includes recommendations for preserving the system. |